How It Works

Call Rescue

Eliminate missed calls for good. Whether you’re away from the phone, your business is closed, or you’re on another call, BrainHi’s 24/7 call rescue feature will instantly send a welcome text message to every missed call and see how your office can help and answer FAQs until our Live Agents can take over and attend to your patients' needs.

BrainHi call log

2-way Texting

Send text messages at any time through our texting capabilities. Your staff and our Live Agents can easily send text messages to clients and patients regarding upcoming appointments, information requests, prescriptions, and more. When you’re away from the office, our virtual assistant will pick up the slack answering frequently asked questions.

BrainHi inbox

Appointment Scheduling

Our virtual assistant and Live Agents will automatically send our scheduling link when a client or patient asks to schedule an appointment. Your staff will then easily manage and confirm appointment requests from within the BrainHi portal. Clients and patients will receive automatic text messages letting them know their appointment was confirmed.

The BrainHi interface

Business Communication Intelligence

Gain real-time insights into your business communications with our dashboard. Monitor the volume of your missed calls, pending text conversations, and appointment requests. Use this intelligence to inform operational improvements in your business, such as response rates and staffing during peak hours.

BrainHi dashboard

Promotional Texting Campaigns

Want to inform your clients of special offers or promotions? Need to remind a large group of patients they are due for a checkup? Use the Campaigns feature to send out mass messages to your existing clients quickly and efficiently. Leverage our reports to understand how clients and patients respond to your campaigns.

BrainHi campaign interface

Multi-location management

Have multiple offices or locations? Set up multiple profiles under one business account to easily switch between offices and see the day-to-day operations across your organization. Leverage the business data to make decisions regarding resource allotment, hiring, and scheduling. Promote consistency in service and communications across all locations.

BrainHi dashboard interface